frequently asked questions
What materials do you use in your products?
We primarily use konjatta, the coconut palm sheath, handcrafted into unique art and utility items.
Can I customize a design for my space?
Yes! All our products are customizable. You can share your ideas for size, design, or theme.
How long does it take to receive my order?
As products are made-to-order, delivery usually takes up to 10 working days.
Do you ship internationally?
Yes, we ship globally. Shipping charges and delivery times vary depending on location.
Can I get a replacement if the product is damaged?
Yes, replacement is available only for damaged items with a clear, unedited opening video as proof.
Are your products fragile?
While handcrafted, our products are sturdy. However, please handle with care, especially during shipping and installation.
Do you offer bulk or corporate orders?
Yes, we accept bulk and corporate orders. Contact us for quotes and customization options.
Can I see samples before ordering?
We provide product images and design mockups digitally. Physical samples may be available on request.
How do I care for my KONJARTA art piece?
Keep it dry and dust-free, avoid direct water exposure, and gently wipe with a soft cloth.
How can I place a custom order?
You can contact us via our website form, email, or phone to discuss your custom artwork.
